Refund & Cancellation Policy

Customers may cancel their subscription at any time by writing to us at [email protected] / [email protected] or Call us at +91 9502195559. Once a cancellation request is received, it will be processed within 7 business days. Access to the platform will continue until the end of the current billing cycle already paid for. No further charges will be applied after cancellation is confirmed.

We offer refunds under the following circumstances: ● The service was not delivered as per the agreed scope of work. ● A technical fault on our end made the platform unusable for a continuous period, and our support team was unable to resolve it within a reasonable timeframe. ● A duplicate payment or billing error occurred on our end. Refunds will not be issued for: ● Change of mind after the service has been activated. ● Partial or unused time within an active billing cycle. ● Custom development, integrations, data migration, or configuration work that has already been completed. ● One-time setup, onboarding, or training charges, once implementation has commenced.

To request a refund, email us at [email protected] / [email protected] with your registered account details, invoice number, and reason for the request. Our team will review the request and respond within 7 business days.

Approved refunds will be credited back to the original mode of payment within 7–10 business days from the date of approval.

For customers on annual or multi-year plans, early termination is governed by the terms of the signed service agreement, which may include a notice period and pro-rated charges for services already rendered.

Charges for third-party services used within our platforms (such as SMS gateways, cloud hosting, or third-party licenses) are non-refundable, as these are billed on a pass-through basis.

For any cancellation or refund-related queries, please reach out to: Email: [email protected], [email protected] Phone: +91 9502195559 Address: Location: Floor No.: Flat 204, Floor 2 Building No./Flat No.: NCC Urban Gardenia BT 1 Name Of Premises/Building: NCC Urban Gardenia Road/Street: Serilingampally Locality/Sub Locality: Gachibowli City/Town/Village: Hyderabad District: Rangareddy State: Telangana PIN Code: 500032 Office Hours: 9:00 AM – 7:00 PM